Welcome to the CHCM Learning Lab! We produce live and recorded content geared toward advancing a relationship-based culture in health care. Our latest series focuses on first-line leaders. Join us!


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Commitment to My Co-Workers: Why Cant We All Just Play Nice? - Webinar
Price: $49.00
Availability: In Stock
Item #: FLL-1 -

    Presenter: Donna Wright, CHCM Consultant Course Description: Why is it that some people in the group can zap the life out of all of us? How can we create an environment where there is no backbiting, bickering or blaming? We will discuss how to create a truly positive group culture; one that is healthy and supportive. It may be easier than you think. Length: 1 hour Registration: $491.0 Contact Hours Release Date: October 14, 2016 Expiration Date: October 14, 2019 Individual Registration...

    First Line Leaders Webinar Series Package
    Price: $275.00
    Availability: In Stock
    Item #: FLL-PKG-1 -

      Join us as we share our lessons, tools, and insights from years of working with wildly successful people. This series will fast-track your knowledge and personal potential to bring amazingly positive, engaging leadership practices to your team. Enjoy the entire series at a discount, or individual webinars as single lessons.Courses TitlesCommitment To My Co-Workers: Why Can’t We All Just Play Nice?Re-inspire, Empower and Engage Your Staff in 5 MinutesMindfulness: The Secrets to Building the...

      Mindfulness: The Secrets to Building the Leader Competency of Emotional Intelligence - Webinar
      Price: $49.00
      Availability: In Stock
      Item #: FLL-3 -

        Presenters: Traci Hanlon & Ann Flanagan PetryCourse Description: Great Leaders are not born. They are developed. Leaders who possess mastery in the core leadership competency of Emotional Intelligence have learned to harness the practices that develop certain areas of the brain responsible for higher level thinking. These practices create “muscle memory” and reinforce or forge completely new neural pathways that support more effective decisions and help to regulate positive leader responses....

        Re-inspire, Empower, and Engage Your Staff in 5 Minutes - Webinar
        Price: $49.00
        Availability: In Stock
        Item #: FLL-2 -

          Presenters: Susan Wessel & Mary Strom; CHCM ConsultantsCourse Description: You will discover the keys to meaningful connection with staff through Appreciative Leadership. You will also learn the magic of clear and positive expectations and how these practices are foundational to a strong, engaging, and innovative culture.Length: 1 hour Registration: $491.0 Contact Hours Release Date: November 18, 2016 Expiration Date: November 18, 2019 Individual Registration includes CE for a one...

          Relationship-Based Care: A Deeper Dive into Implementation Webinar - Group Registration
          Price: $299.00
          Availability: In Stock
          Item #: Web1-2 -

            Susan Wessel, MBA, MS, RN and Pam Schaid. MA, RN, PHN, CPPM Join us for a deeper dive into Relationship-Based Care (RBC) implementation.In this two-part series we will help you position RBC as the means to reach your mission, vision and goals. Part 1In Part 1 of this series, we will discuss proven methods for: inspiring others to join the journey Establishing effective council structures Educating all stakeholders Choosing key measures as evidence of success Everyone should have a role, from...

            Relationship-Based Care: A Deeper Dive into Implementation Webinar - Individual Registration
            Price: $69.00
            Availability: In Stock
            Item #: Web1-1 -

              Susan Wessel, MBA, MS, RN and Pam Schaid. MA, RN, PHN, CPPM Join us for a deeper dive into Relationship-Based Care (RBC) implementation.In this two-part series we will help you position RBC as the means to reach your mission, vision and goals. Part 1In Part 1 of this series, we will discuss proven methods for: inspiring others to join the journey Establishing effective council structures Educating all stakeholders Choosing key measures as evidence of success Everyone should have a role, from...

              Shared Governance Success: Tips for Leaders - Webinar
              Price: $49.00
              Availability: In Stock
              Item #: FLL-5 -

                Presenter: Marky Medeiros, CHCM ConsultantCourse Description: Learn how to engage your team in shared governance, gaining their enthusiasm, creativity and ownership of outcomes. We will share proven leadership strategies including:Clear council purpose, charter and scope Forming council and inspiring membersHow leaders can support but not direct the councilCoaching and mentoring council leadersUsing unit outcome data to drive council goals and actionsCelebrating accomplishmentsLength: 1 hour...

                Start Strong: The Top Four Things the Best Leaders Do in a New Role - Group Registration
                Price: $299.00
                Availability: In Stock
                Item #: Web2-2 -

                  Tools to Build Trust and Open Communication - Part 1Donna Wright, MS, RN and Susan Wessel, MBA, MS, RNWe only get one chance to make a good first impression when starting any new role. To start strong, new leaders must meet the challenge of building trust and respect with their new team and setting a positive direction for the future. This webinar provides concrete tools to guide you in carefully designing your first staff meeting, setting mutual expectations with your immediate supervisor,...

                  Start Strong: The Top Four Things the Best Leaders Do in a New Role - Individual Registration
                  Price: $69.00
                  Availability: In Stock
                  Item #: Web2-1 -

                    Tools to Build Trust and Open Communication - Part 1Donna Wright, MS, RN and Susan Wessel, MBA, MS, RNWe only get one chance to make a good first impression when starting any new role. To start strong, new leaders must meet the challenge of building trust and respect with their new team and setting a positive direction for the future. This webinar provides concrete tools to guide you in carefully designing your first staff meeting, setting mutual expectations with your immediate supervisor,...

                    The Best Secrets for Hiring, Coaching, and Accountability - Webinar
                    Price: $49.00
                    Availability: In Stock
                    Item #: FLL-4 -

                      Presenter: Pamela Schaid, CHCM ConsultantCourse Description: Discover the best hiring practices and behavioral interview techniques. Learn how to incorporate appreciative coaching to inspire ownership and performance excellence. Unleash the the magic of clear and positive expectations and positive feedback to strengthen relationships and team dynamics.Length: 1 hour Registration: $491.0 Contact Hours Release Date: January 10, 2017 Expiration Date: January 10, 2020Individual Registration...

                      Why are Managers and Human Resources so Disconnected? - Webinar
                      Price: $49.00
                      Availability: In Stock
                      Item #: FLL-6 -

                        Presenters: Brett Long & Donna Wright, CHCM ConsultantsCourse Description: What is the backstory to the frequent disconnect between human resources, talent management and clinical managers? What can we do to engage more effectively with one another? We will identify ways to move beyond fear-driven responses and finger pointing to true collaboration and win-win outcomes.Length: 1 hour Registration: $491.0 Contact Hours Release Date: February 27, 2017 Expiration Date: February 27, 2020Individual...