Susan Wessel, MBA, MS, RN and Pam Schaid. MA, RN, PHN, CPPM

Join us for a deeper dive into Relationship-Based Care (RBC) implementation.In this two-part series we will help you position RBC as the means to reach your mission, vision and goals.

Part 1

In Part 1 of this series, we will discuss proven methods for:

• inspiring others to join the journey
• Establishing effective council structures
• Educating all stakeholders
• Choosing key measures as evidence of success

Everyone should have a role, from bedside to boardroom to create a culture of RBC.

Part 2

In Part 2, we continue to share proven practices for implementation of Relationship-Based Care (RBC) by focusing on the classic elements and principles of RBC. These are used to empower staff councils to develop department specific action plans to bring to life the three caring relationships.

You will hear our favorite exemplars from around the country--creative innovations from staff councils. The role of the Relationship-Based Care results council is explained including their responsibility for measuring outcomes and building accountability structures to sustain the RBC culture.