Tools to Build Trust and Open Communication - Part 1

Donna Wright, MS, RN and Susan Wessel, MBA, MS, RN

We only get one chance to make a good first impression when starting any new role. To start strong, new leaders must meet the challenge of building trust and respect with their new team and setting a positive direction for the future.

This webinar provides concrete tools to guide you in carefully designing your first staff meeting, setting mutual expectations with your immediate supervisor, and leveraging individual meetings with staff members. Part 2 will describe how to conduct a comprehensive assessment of your new department using a balanced scorecard framework.

Part 1 Live Broadcast Date: May 17th, 2018, 12pm Central

Balanced Scorecard Assessment of Your New Department - Part 2

Brett Long, MHA and Susan Wessel, MBA, MS, RN

In our series prepares leaders to conduct a comprehensive assessment of their new department using a balanced score card methodology. Learn how to collect vital information on clinical/service quality, customer experience, quality of work life, and financial performance. A summary report and recommendations will create a strong impression with your immediate supervisor. This assessment enables you to ask for what you need to be successful in your new role.

Part 2 Live Broadcast Date: June 22, 2018, 12pm Central

Group Registration includes CE for up to 5 registrants.

Up to 2.0 CE will be provided for this series.* At the conclusion of the session, the registered participant will be sent a link to complete an online evaluation. Certificates will be returned to participants via e-mail.

Please send a list of participants, including name, title, email to: registration@chcm.com

If you have questions, please e-mail registration@chcm.com or call 800.728.7766 x103.

* Creative Health Care Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.