Tools to Build Trust and Open Communication - Part 1

Donna Wright, MS, RN and Susan Wessel, MBA, MS, RN

We only get one chance to make a good first impression when starting any new role. To start strong, new leaders must meet the challenge of building trust and respect with their new team and setting a positive direction for the future.

This webinar provides concrete tools to guide you in carefully designing your first staff meeting, setting mutual expectations with your immediate supervisor, and leveraging individual meetings with staff members. Part 2 will describe how to conduct a comprehensive assessment of your new department using a balanced scorecard framework.

1.0 Contact Hours

Release Date: May 17, 2018

Expiration Date: May 17, 2021

Balanced Scorecard Assessment of Your New Department - Part 2

Brett Long, MHA and Susan Wessel, MBA, MS, RN

In our series prepares leaders to conduct a comprehensive assessment of their new department using a balanced score card methodology. Learn how to collect vital information on clinical/service quality, customer experience, quality of work life, and financial performance. A summary report and recommendations will create a strong impression with your immediate supervisor. This assessment enables you to ask for what you need to be successful in your new role.

1.0 Contact Hours

Release Date: June 22, 2018

Expiration Date: June 22, 2021

Group Registration includes CE for up to 5 registrants.

Creative Health Care Management is accredited as a provider of continuing nursing education by the American Nurses’ Credentialing Center’s Commission on Accreditation.

To successfully complete this activity and receive contact hours, each participant must attend the entire program and complete an evaluation. Instructions to claim individual credit and receive a certificate will be provided at the end of the webinar.

No conflict of interest exists for any individual in a position to control the content of this educational activity.

If you have questions, please e-mail registration@chcm.com or call 800.728.7755 x 103.