Tools to Build Trust and Open Communication - Part 1
Donna Wright, MS, RN and Susan Wessel, MBA, MS, RN
only get one chance to make a good first impression when starting any
new role. To start strong, new leaders must meet the challenge of
building trust and respect with their new team and setting a positive
direction for the future.
This webinar provides concrete tools to
guide you in carefully designing your first staff meeting, setting
mutual expectations with your immediate supervisor, and leveraging
individual meetings with staff members. Part 2 will describe how to
conduct a comprehensive assessment of your new department using a
balanced scorecard framework.
1.0 Contact Hours
Release Date: May 17, 2018
Expiration Date: May 17, 2021
Balanced Scorecard Assessment of Your New Department - Part 2
Brett Long, MHA and Susan Wessel, MBA, MS, RN
In our series prepares leaders to conduct a comprehensive
assessment of their new department using a balanced score card methodology. Learn
how to collect vital information on clinical/service quality, customer
experience, quality of work life, and financial performance. A summary report
and recommendations will create a strong impression with your immediate
supervisor. This assessment enables you to ask for what you need to be
successful in your new role.
1.0 Contact Hours
Release Date: June 22, 2018
Expiration Date: June 22, 2021
Group Registration includes CE for up to 5 registrants.
Health Care Management is accredited as a provider of continuing
nursing education by the American Nurses’ Credentialing Center’s
Commission on Accreditation.
To successfully complete this
activity and receive contact hours, each participant must attend the
entire program and complete an evaluation. Instructions to claim
individual credit and receive a certificate will be provided at the end
of the webinar.
No conflict of interest exists for any individual in a position to control the content of this educational activity.
If you have questions, please e-mail firstname.lastname@example.org or call 800.728.7755 x 103.