Tools to Build Trust and Open Communication - Part 1

Donna Wright, MS, RN and Susan Wessel, MBA, MS, RN

We only get one chance to make a good first impression when starting any new role. To start strong, new leaders must meet the challenge of building trust and respect with their new team and setting a positive direction for the future.

This webinar provides concrete tools to guide you in carefully designing your first staff meeting, setting mutual expectations with your immediate supervisor, and leveraging individual meetings with staff members. Part 2 will describe how to conduct a comprehensive assessment of your new department using a balanced scorecard framework.

Balanced Scorecard Assessment of Your New Department - Part 2

Brett Long, MHA and Susan Wessel, MBA, MS, RN

In our series prepares leaders to conduct a comprehensive assessment of their new department using a balanced score card methodology. Learn how to collect vital information on clinical/service quality, customer experience, quality of work life, and financial performance. A summary report and recommendations will create a strong impression with your immediate supervisor. This assessment enables you to ask for what you need to be successful in your new role.

If you have questions, please e-mail registration@chcm.com or call 800.728.7755 x 103.