Michael Henry Cohen

This timely workbook helps employees prepare themselves for our constantly changing health care environment. Learn how to be an outstanding Organizational Citizen by developing effective problem solving and change-agent skills. Develop conflict resolution competence and assertive Fair-Fighting skills to deal with difficult co-workers, managers and physicians.

Empower yourself to take complete responsibility for your own job success, satisfaction, intrinsic motivation, work and service ethic - regardless of the environment you work in.
The perfect employee companion to What You Accept is What You Teach.

Softcover, 159 pages. (2008)

ISBN: 978-1-886624-81-8

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