Mary Koloroutis, Jayne Felgen, Donna Wright, Colleen Person, Marie Manthey, Leah Kinnaird

The result of Creative Health Care Management's 25 years experience in health care, this book on CD provides health care leaders with basic concepts for transforming their care delivery system into one that is patient and family centered and built on the power of relationships.

Relationship-Based Care provides a practical framework for addressing current challenges and is intended to benefit health care organizations in which commitment to care and service to patients is strong and focused. It will also prove useful in organizations searching for solutions to complex struggles with patient, staff and physician dissatisfaction difficulty recruiting and retaining and developing talented staff members conflicted work relationships and related quality issues.

Now available as a 6 CD audio book, Relationship-Based Care has sold over 75,000 copies in it's printed version.

Audio Book, 6 Compact Discs. (2009)

ISBN 978-1-886624-82-5

Check out the ultimate resource for Relationship-Based Care. Find out more about the Leading Lasting Change Resource Package!

Table of Contents

Foreword
Jean Watson
Introduction
Mary Koloroutis
Chapter 1 A Caring and Healing Environment
Jayne Felgen
Chapter 2 Leadership
Mary Koloroutis
Chapter 3 Teamwork
Donna Wright
Chapter 4 Professional Nursing Practice
Mary Koloroutis
Chapter 5 Patient Care Delivery
Colleen Person
Chapter 6 Resource Driven Practice
Marie Manthey and Mary Koloroutis
Chapter 7 Outcomes Measurement
Leah Kinnaird and Sharon Dingman
Afterword
Mary Koloroutis

From the Foreword:

This publication marks the birth of a new era in health care. It ushers in a new consciousness of the deep dimensions of health and healing. At the core of this new consciousness are relationships and caring. What is special about this publication is that it offers practical models to guide practitioners in transforming care delivery-from the inside out.

Since the national Pew-Fetzer report (Tressolini, 1994) on health care reform and relationship-centered care, there have been myriad efforts, activities, publications, research initiatives, newsletters, and practice incentives designed to re-establish relationships and caring as the basis for transformation of health care practitioners, systems, and delivery models.

In this book, to transform specifically means to change the condition of what currently exists. According to the authors of this book, transformative change requires three things

• Leaders at all levels of the organization who are committed to the change;
• Adoption by the organization of a methodology for the change it desires and;
• Clear communication of goals-conveyed comprehensively and persuasively enough to inspire all who are actively engaged in the process.