David Cooperrider, Diana Whitney 

A truly revolutionary method of change management, Appreciative Inquiry (AI) emphasizes inquiry into strengths, rather than focusing exclusively on fixing weaknesses.

This accessible guide offers a practical introduction to the method, which has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, as well as organizations' abilities to meet the needs of society.

Full of practical application and benefits illustrated by real life examples. Systematically tap human potential, organizations, communities, and individuals become more effective.

Softcover, 80 pages. (2005)