Mary Koloroutis and Susan WesselAs vital and influential leaders at the heart of their organizations, clinical nurse managers may havethe toughest job in the American health care system. They are the translators of the organization’smission into practice. They are coaches and carriers of hope. The manager is a source of inspirationwho creates the cultural norms on the unit through what he or she pays attention to or disregards.There’s no soft-pedaling it: The clinical nurse manager’s role is...