Mary Koloroutis and Susan Wessel

As vital and influential leaders at the heart of their organizations, clinical nurse managers may have
the toughest job in the American health care system. They are the translators of the organization’s
mission into practice. They are coaches and carriers of hope. The manager is a source of inspiration
who creates the cultural norms on the unit through what he or she pays attention to or disregards.

There’s no soft-pedaling it: The clinical nurse manager’s role is critical to the achievement
of safe, high-quality, compassionate patient careand the development of high-performing teams.
When we consider the impact of this leadership role, it is clear that these managers are pivotal to
the success of the organization.

Whitepaper, 24 pages. (2016)