Item #: V308P
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    Donna Wright

    Have you ever asked someone to do something and got a negative response or they gave you that "look"? Learn a quick, easy formula (R+A+A: Responsibility + Authority + Accountability) that will greatly change the responses you get from your co-workers. Donna Wright shares fun stories that illustrate the power and impact of this practical formula.

    Video, 21 minutes. (2002)

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