The ongoing competency process reflects the fluid nature of competency assessment. Competencies need to change as the world and work changes. This video will show you exactly how to select and filter out “competencies that matter” for each department and for each competency cycle. 21 minute runtime, MP4/USB formats (2020) This version is priced for personal use only. If you would like to receive custom pricing information regarding licensing this video or the new Donna Wright Competency Model...

Susan Wessel, Marie Manthey Primary Nursing describes a model of care delivery that while being nearly 5 decades mature, continues to provide the highest level of person-centered care for thousands of patients and their loved ones. Topics covered in this edition include: how Primary Nursing continues to address persistent issues in the nursing profession and how implementation can succeed in today's fast paced environment. New to this edition are stories from long-term Primary Nursing practice...

Donna Wright Have you ever asked someone to do something and got a negative response or they gave you that "look"? Learn a quick, easy formula (R+A+A: Responsibility + Authority + Accountability) that will greatly change the responses you get from your co-workers. Donna Wright shares fun stories that illustrate the power and impact of this practical formula. Video, 21 minutes. (2002)

Creative Health Care ManagementThis set includes the award winning Relationship-Based Care: A Model for Transforming Practice book and the unabridged text read by the authors. Buy together and save! Softcover book and 6 compact disc set.

Mary Koloroutis, Jayne Felgen, Colleen Person, Susan Wessel This follow up title to the award winning Relationship-Based Care: A Model for Transforming Practice shows readers how Relationship-Based Care transforms the culture of care delivery. Written as a field guide, this book will inspire those who are working on the critical relationships that deliver superior care. The Relationship-Based Care Field Guide gives readers a sense of what it's like to be part of an organization that never...

Purchase the core materials used for Relationship-Based Care (RBC) implementation and save. Each RBC Starter Package includes: A Quick Guide to Relationship-Based Care (2017) Advancing Relationship-Based Cultures (2018 ACHE Book of the Year)Relationship-Based Care: A Model for Transforming Practice book (AJN Book of the Year)Relationship-Based Care: A Model for Transforming Practice audiobook CDsI2E2: Leading Lasting Change book (AJN Book of the Year)Relationship-Based Care Field...

Mary Koloroutis, Jayne Felgen, Donna Wright, Colleen Person, Marie Manthey, Leah KinnairdThe result of Creative Health Care Management's 25 years experience in health care, this book provides health care leaders with basic concepts for transforming their care delivery system into one that is patient and family centered and built on the power of relationships. Relationship-Based Careprovides a practical framework for addressing current challenges and is intended to benefit health care...

Creative Health Care Management An excellent tool for supporting therapeutic relationship "ways of being". Each bookmark gives caregivers a quick reminder of the therapeutic practices contained in See Me as a Person.Presence through AttunementWonderingFollowingHolding“Just as it would never be thought acceptable that a clinician would fail to be technically proficient, it can never be thought acceptable that a clinician be permitted to lack relational proficiency.” from See Me as a...

Mary Koloroutis, Michael Trout Twenty beautifully designed laminated cards serve as daily reminders to inspire and reinforce therapeutic relationship behaviors and attitudes. Regular use will deepen the experience of creating therapeutic relationships at the point of care. These cards contain everything you want to have front-of-mind when you’re about to cross the threshold of the room of a challenging patient or when you’ve lost touch with the meaning and purpose of your work.These...

Mary Koloroutis and Michael Trout  The See Me as a Person Package is now available. Receive all three See Me as a Person products for a reduced price. The book, card deck and reflection CD provide the necessary toolkit for building and sustaining therapeutic relationships with patients and their loved ones. See Me as a Person presents a unique process that enables caregivers to navigate the complexities of today's health care environment while keeping the relationship with patient and...

Mary Koloroutis, Michael Trout  This poster provides a simple reminder of the four core therapeutic practices of the See Me as a Person program: Attuning, Wondering, Following, and Holding.Use these posters as a reminder of the core work of building safe and caring relationships with patients and colleagues.Laminated, 13 x 9 inches. (2020)

Mary Koloroutis and Michael Trout The therapeutic relationship between clinicians and patients is what brings Relationship-Based Care to life. Within the world of health care, the act of therapeutic connection is not owned by any one profession. The responsibility to offer authentic and compassionate care to another human being is something we all share. In our chaotic and time constrained environments in which technical and complex demands prevail, clinicians struggle as they strive every day...